Data Deletion Instructions
Last updated: 12 October 2026
If you messaged a business that uses ElMudir — on WhatsApp, Facebook Messenger, Instagram, Telegram or a website chat — you can ask for your data to be deleted. It is free and you do not need an ElMudir account.
Option 1 — Ask the business you messaged
The business controls its conversations with you and can ask us to delete them.
Option 2 — Ask us directly
- Email info@elmudir.net with the subject “Data deletion request”.
- Tell us:
- the name of the business you messaged;
- where you messaged it: WhatsApp, Messenger, Instagram, Telegram or the website;
- how to find you: your WhatsApp phone number, your Facebook name, your Instagram username, or your Telegram username.
- To make sure we delete the right person's data, we may ask you to confirm by sending a short message from the same account.
What we delete
- Your conversations with that business: messages, voice notes and their transcripts, and descriptions of what you shared.
- The identifiers we hold for you: phone number, Page-scoped or Instagram-scoped ID, Telegram ID, website visitor ID.
- Details the assistant remembered about you, such as your name.
We complete the deletion within 30 days and email you when it is done. Copies in our rolling backups are overwritten automatically after that.
What we cannot delete for you
- Records the business created in its own systems, for example an order or a quotation in its ERP. Ask the business for those.
- Messages stored by the messaging app itself on your phone or in Meta's or Telegram's services. Delete those in the app.
- Records we must keep by law, such as invoices of a business customer.
Businesses using ElMudir
To close your account and delete all of its data, email us from the account owner's address. Your data is kept for 30 days in case you want an export, then deleted.
See also our Privacy Policy.